Refund Policy

Your signed proposal, statement of work, invoice, or marketplace order is the primary agreement for payment and refunds. If those terms differ from this policy, the project-specific terms apply.

We may approve a full or partial refund when:

• work has not started and no project costs have been incurred;
• we cannot deliver the agreed scope and no suitable alternative is accepted; or
• a duplicate or incorrect payment was made.

Refunds are reviewed against completed work, reserved time, delivered files, and any non-recoverable costs.

• work that has been completed, delivered, or approved;
• discovery, consulting, design, development, or support time already used;
• third-party fees such as hosting, domains, licenses, platform fees, and paid services; and
• delays or cancellations caused by missing client feedback, content, access, or approvals.

Contact us at motiur.mbstu@gmail.comwith your name, project or order reference, payment details, and the reason for your request. If you purchased through Fiverr, Upwork, or another marketplace, the request must also follow that platform's rules. You can also visit our support page.

Approved refunds are returned through the original payment method whenever possible. Processing time depends on the payment provider or marketplace, and currency or transaction fees may not be recoverable.